Frequently Asked Questions

Configuration depends on daily ice demand, required ice type, application, ambient and inlet water conditions, available space, voltage, refrigerant, storage, and ice-handling workflow. Share the confirmed values and mark unknown items as to be confirmed.

Project-specific configurations can be reviewed for capacity, voltage, refrigerant, materials, installation space, connections, controls, and operating conditions. The final scope is confirmed in the technical proposal and order agreement.

Please provide the application, required capacity or heat duty, target temperatures, working fluids or refrigerant, voltage and frequency, installation location, project country, and any material, code, or documentation requirements.

Yes. JINDUO COOLING supports international B2B projects with technical communication, export packaging, agreed documentation, and shipment coordination. Available terms and documents are confirmed for each order.

Lead time depends on product type, capacity, customization, documentation, component availability, and the production schedule at order confirmation. The agreed delivery schedule is stated in the quotation or order contract.

Packing is selected for the equipment and shipping method and may include protective wrapping, wooden cases, steel frames, pallets, and container securing. The final packing scope is confirmed in the order documents.

Installation drawings, manuals, and remote technical guidance can be included according to the order scope. On-site services, when available, must be agreed separately before shipment.

Warranty period, coverage, exclusions, and spare-parts responsibilities depend on the supplied product and order agreement. Please refer to the confirmed quotation or contract for the applicable terms.

Spare-parts and technical support can be provided for supplied equipment. Please send the model, serial information, operating conditions, photos, alarm details, and a clear description of the issue.