Frequently Asked Questions

Our primary outbound logistics hubs are Nansha Port in Guangzhou and Shenzhen Port. We can coordinate FOB, CIF, and DDP terms depending on your project region and logistics workflow.

We provide remote technical support through video consultation, digital manuals, and commissioning guidance. For larger installations, on-site support can be arranged as part of the project scope.

Our current systems are engineered for environmentally compliant refrigerants including R134a, R407C, and R410A. Custom configurations for specialized industrial gases are also available upon request.

Lead time depends on product type, capacity, customization level, and current production schedule. Standard products may be faster, while customized systems or large equipment require more production and testing time.

Equipment is packed according to export shipping requirements. Depending on the product, we may use protective wrapping, wooden cases, steel frames, pallets, or container loading protection to reduce transport risk.

Yes. We can provide installation guidance, technical documents, drawings, and remote support to help customers install and commission the equipment properly.

Warranty terms depend on the product and order agreement. For quality-related issues within the agreed warranty period, we provide technical support and suitable after-sales solutions.

Yes. We can provide spare parts support and after-sales technical assistance. Please provide equipment photos, model information, serial information, operating conditions, and a clear description of the issue.